Refund & Return Policy

Last Updated: 8 August 2026

At Miraaah, every saree is carefully inspected and packed before dispatch. As our products are curated specifically for our customers, all purchases are final and we do not accept returns or exchanges for change of mind, colour preference, styling preference, size, design preference or any other personal preference. However, if you receive a product that is damaged, defective or materially different from the product ordered, please contact us within the specified time frame below.

 No Return or Exchange

We do not accept returns or exchanges for:

·        Change of mind

·        Change in colour preference

·        Change in design or styling preference

·        Size or fit preferences

·        Personal preference

·        Incorrect product selection by the customer

·        Minor colour variations caused by photography, lighting or different screen settings

·        Minor variations inherent to hand loom, handcrafted or artisan fabrics

 Damaged or Defective Product

If you receive a saree that is damaged, defective or materially different from the product ordered, you must contact us within 8 hours of delivery.

To enable us to assess your claim, please share:

·        Your Order ID

·        Clear photographs of the complete saree

·        Clear photographs of the damaged/defective portion

·        A clear, unedited video showing the issue

·        An unboxing video, where available

Unboxing Video

We strongly recommend recording a continuous, unedited unboxing video from the moment the package is opened. The video should clearly show the sealed package, shipping label/order details, opening of the package, the complete saree and any visible damage or defect. An unboxing video may assist us in verifying and resolving a damage or defect claim.

 Reporting Timeframe

All damage or defect complaints should be reported within 8 hours from the recorded delivery time. Complaints received after this period may not be accepted, except where applicable law requires otherwise.

 Verification of Claim

Once we receive your complaint and supporting photographs/videos, our team will review the claim. We may request additional information, photographs or videos where reasonably necessary to verify the issue. A refund will be processed after the claim has been reviewed and determined to be eligible under this policy.

 Refund for Approved Claims

If the product is determined to be eligible for a refund, the refund will generally be initiated to the original payment method, wherever reasonably possible. The time taken for the amount to reflect in your account may depend on the payment gateway, bank or financial institution.

Wrong Product

If you receive a product materially different from the product ordered, please contact us within 8 hours of delivery and provide your Order ID, photographs and an unedited unboxing video. Once verified, we will provide an appropriate resolution in accordance with this policy and applicable law.

 Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered only if the order has not yet been processed or dispatched.

Non-Eligible Claims

Refunds will generally not be provided for:

·        Damage occurring after delivery

·        Damage caused by washing, ironing, alterations or improper handling

·        Damage caused by the customer

·        Minor colour variations due to photography, lighting or screen settings

·        Normal characteristics or minor variations inherent to handloom or handcrafted fabrics

·        Minor weaving irregularities that are characteristic of handcrafted products

·        Claims reported after the stipulated 8-hour period, subject to applicable law

 Contact for Refund/Return Queries

Miraaah
Email: miraaahclothing@gmail.com
Whats App/Phone: +91 99025 72784
Please mention your Order ID when contacting us.